AIRTIME ATHLETICS INC.

CANCELLATION AND REFUND POLICY

Effective Date: [March 01 2025]

1. INTRODUCTION

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions regarding cancellations, refunds, and session rescheduling for all programs, sessions, and events offered by AIRTIME Athletics Inc. ("AIRTIME"). This Policy applies to all participants, including those using standard payment methods and those redeeming AIRTIME Points through our loyalty program.

2. DEFINITIONS

a) Booking refers to any registration for a session, clinic, program, or event offered by AIRTIME.

b) Cancellation refers to the termination of a Booking prior to the scheduled session date and time.

c) Refund refers to the return of payment to the participant following a Cancellation.

d) Rescheduling refers to changing the date and/or time of a Booking to an alternative available session.

e) Standard Cancellation Period refers to the period ending 48 hours before the scheduled start time of a session.

f) Late Cancellation Period refers to the period beginning 48 hours before the scheduled start time of a session and ending at the session start time.

g) No-Show refers to a failure to attend a scheduled session without prior notification to AIRTIME.

h) AIRTIME Points refers to the loyalty rewards currency earned and redeemed through AIRTIME's loyalty program.

3. STANDARD CANCELLATION POLICY

3.1 Cancellations During Standard Cancellation Period

a) Participants may cancel a Booking at any time up to 48 hours before the scheduled session start time.

b) Cancellations made during the Standard Cancellation Period will be eligible for one of the following options at the participant's choice:

Full refund to the original payment method
Full credit to the participant's AIRTIME account for future use
Rescheduling to another available session of equivalent value

c) For cancellations during the Standard Cancellation Period, participants may process the cancellation directly through their AIRTIME online account, the AIRTIME mobile app, or by contacting AIRTIME customer service.

3.2 Processing of Refunds

a) Refunds for eligible cancellations will be processed to the original payment method used for the Booking.

b) Standard processing time for refunds is 5-7 business days, although timing may vary depending on the participant's financial institution.

c) Credit card refunds will appear as a credit on the participant's credit card statement from "AIRTIME Athletics Inc."

4. LATE CANCELLATION POLICY

4.1 Cancellations During Late Cancellation Period

a) Bookings cancelled within 48 hours of the scheduled session start time cannot be cancelled or rescheduled through the AIRTIME online system or mobile app.

b) AIRTIME does not guarantee refunds, credits, or rescheduling for cancellations made during the Late Cancellation Period.

c) Late cancellation requests must be submitted directly to AIRTIME customer service via email or phone as specified in Section 11 of this Policy.

4.2 Case-by-Case Evaluation

a) AIRTIME understands that unexpected circumstances may arise, and will evaluate late cancellation requests on a case-by-case basis.

b) While AIRTIME may consider granting exceptions to this Policy in cases of:

Medical emergencies with appropriate documentation
Family emergencies
Extreme weather conditions
Other extenuating circumstances as determined by AIRTIME management

c) The decision to grant refunds, credits, or rescheduling opportunities for late cancellations is at the sole discretion of AIRTIME.

d) If approved, late cancellations will typically receive account credit rather than monetary refunds.

5. NO-SHOW POLICY

a) Participants who fail to attend a scheduled session without prior notice ("No-Shows") will not be eligible for refunds, credits, or rescheduling.

b) Repeated No-Shows may result in the participant's account being flagged for review and may affect future Booking privileges.

c) If a participant anticipates being unable to attend a scheduled session, they should contact AIRTIME as soon as possible, even if within the Late Cancellation Period.

6. LOYALTY PROGRAM CONSIDERATIONS

6.1 Sessions Booked with AIRTIME Points

a) Sessions booked partly or entirely with AIRTIME Points are subject to the same cancellation policies and timeframes as standard bookings.

b) For cancellations during the Standard Cancellation Period:

Points used for booking will be returned to the participant's loyalty account
Any monetary portion of the payment will be refunded according to Section 3.2

c) For cancellations during the Late Cancellation Period:

Points are subject to the same case-by-case evaluation as monetary payments
AIRTIME does not guarantee the return of Points for late cancellations

6.2 Point Expiration and Returns

a) Returned Points from cancelled sessions will maintain their original expiration dates.

b) If the original Points have expired, AIRTIME may, at its sole discretion, issue new Points with a new expiration date or provide account credit of equivalent value.

7. PROCESS FOR REQUESTING CANCELLATIONS/REFUNDS

7.1 Standard Cancellation Process

To cancel a session during the Standard Cancellation Period (more than 48 hours before session start time):

a) Log in to your AIRTIME account online or via the mobile app b) Navigate to "My Sessions" or "Upcoming Bookings" c) Select the session you wish to cancel d) Choose your preferred refund option (refund, account credit, or reschedule) e) Confirm your cancellation

7.2 Late Cancellation Process

To request a cancellation during the Late Cancellation Period (less than 48 hours before session start time):

a) Contact AIRTIME customer service directly via:

Email: [contact@airtimeathletics.com]
Provide your booking reference number, session details, and reason for the late cancellation c) Include any supporting documentation that may be relevant to your request d) Wait for AIRTIME's response regarding your request

8. MODIFICATIONS BY AIRTIME

8.1 Session Cancellations by AIRTIME

a) AIRTIME reserves the right to cancel any session, clinic, program, or event due to:

Insufficient enrollment
Coach illness or unavailability
Facility issues
Inclement weather
Other circumstances beyond AIRTIME's reasonable control

b) In the event of cancellation by AIRTIME, participants will be notified as soon as possible and will be entitled to:

Full refund to the original payment method
Full credit to the participant's AIRTIME account
Rescheduling to another available session of equivalent value

8.2 Session Modifications by AIRTIME

a) AIRTIME reserves the right to modify session details, including but not limited to:

Time (within 1 hour of the original time)
Location (within the same general facility)
Coach assignment
Program content

b) In the event of significant changes (as determined by AIRTIME), participants will be notified as soon as possible and may choose to:

Accept the modification
Cancel with a full refund or credit
Reschedule to another available session

9. SPECIAL CIRCUMSTANCES

9.1 Medical Emergencies

a) Participants who experience a medical emergency that prevents attendance may request an exception to the standard cancellation policy by providing:

Medical documentation from a licensed healthcare provider
Details of the medical situation that prevented attendance

b) Such requests will be evaluated on a case-by-case basis, and decisions remain at AIRTIME's discretion.

9.2 Extended Illness or Injury

a) Participants who develop a condition that prevents participation in multiple sessions or an entire program may request:

Prorated refund or credit for unattended sessions
Extended account credit for use upon recovery
Transfer of registration to another family member

b) Documentation from a licensed healthcare provider may be required.

9.3 Extreme Weather Events

a) If extreme weather conditions exist but AIRTIME has not cancelled the session, participants concerned about travel safety may contact AIRTIME to request accommodation.

b) Such requests will be evaluated based on official weather advisories and local conditions.

10. DISPUTE RESOLUTION

a) Any disputes regarding cancellations, refunds, or the application of this Policy shall first be addressed through direct communication with AIRTIME customer service.

b) If a resolution cannot be reached, participants may escalate the matter to AIRTIME management by submitting a detailed written account of the dispute.

c) AIRTIME will respond to escalated disputes within 10 business days.

d) All decisions by AIRTIME management regarding the application of this Policy are final.

11. CONTACT INFORMATION

For cancellations, refund requests, or questions regarding this Policy, please contact:

AIRTIME Athletics Inc. [Address] Email: [cancellations@airtimeathletics.com] Phone: [Phone Number] Hours of Operation: [Hours]

12. POLICY MODIFICATIONS

a) AIRTIME reserves the right to modify this Policy at any time without prior notice.

b) The current version of this Policy will be posted on the AIRTIME website.

c) The Policy in effect at the time of booking will apply to that session.

Last Updated: March 05 2025

By making a booking with AIRTIME Athletics Inc., you acknowledge that you have read, understood, and agree to abide by this Cancellation and Refund Policy.